Cancellation Policy
We at our bigMoney are aware that unpredictable circumstances can cause plans to change, requiring cancellation or rescheduling of services. We make an attempt to be as accommodating as we can while also appreciating the preparation time and effort made for our clients.
Our cancellation policy is intended to be transparent and equitable for both our business and our clients. To learn more about our cancellation, refund policies, please read the information below.
Cancellation Policy
- Requests for cancellation must be made in writing and submitted through our online client portal or by email.
- We will provide a full refund or the option to reschedule the service for a later date if a cancellation request is filed more than 48 hours prior to the scheduled service.
- No refund will be given if a cancellation request is submitted less than 24 hours before the scheduled service. We will, however, provide you the choice to reschedule the service for a later date.
Refund Policy
- Within 7 business days of the cancellation request, refunds will be processed.
- Refunds will only be issued for cancellations made in accordance with our cancellation policy.
We believe that this policy makes our cancellation, refund procedures clear and understandable. Please do not hesitate to contact us if you have any queries or issues. We value our customers and work hard to give them the finest service while upholding a fair and consistent policy.